But on older computers, that is not too easy, and you often need to install intermediate operating systems, and additionally, it is time consuming, and often certain hardware has OS limitations. So the process of just trying to get the files actually was blocked because I had to update to a new operating system. There wasn’t an update that supported this OS. But I couldn’t just update the Dropbox client. Why was this? Well it turns out this was because they had an old operating system and the Dropbox client no longer supported it. It turns out the old computer wasn’t logged into Dropbox and none of the files were being backed up. I tried to install Dropbox on the new computer, but then realized the files from the old computer were not syncing. The experience I had trying to do that was exactly the opposite. Luckily, I though, they had Dropbox, so this should make it really easy! All the files are backed up to the cloud, so all I’d need to do is install Dropbox on the new computer, log in, and that is it. Should have been very easy. I was helping my parents set up a new computer, and as part of that I was trying to help them migrate their files from one computer to another. Effective January 16, 2018, users will be signed out of the Dropbox desktop application on computers running those operating systems and will no longer be able to access the Dropbox desktop application. In January, 2018 the Dropbox desktop app stopped supporting macOS versions OS X 10.6 and OS X 10.7Īs of November 3rd, the Dropbox client can no longer be downloaded to or installed on OS X 10.6, 10.7 or 10.8. Dropbox Stops Supporting Old Operating Systems I think this is different than other apps that deprecate support because this one is specifically about file backups. I like Dropbox but really think they messed this one up. I recently saw this first hand and I’ll explain why I think this is a bad product management decision. Dropbox drops support of their desktop application for older operating systems, which I think is a really bad user experience and undermines their entire value proposition.
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